Service System

Whole-process Standardized Deployment Support

Jousing provides whole-process customer support and standardized services covering everything from product delivery to installation, and follows up on customer satisfaction and feedback.

• On-the-spot installation service

• One-on-one engineer guidance

• Product training and system monitoring management

• One-click online repair request

• Remote technical support

• Repair service

• Warranty extension service

• First-aid training service

Service Network

Jousing has established a strategic partnership with Lenovo to provide timely customer support.

A complete service network covering Chinese cities of all levels| 2,400+ service centers| 10,000+ service technicians|

Response time within 2 hours| Solution delivery within 4 hours| On-the-spot service within 48 hours

Full Life-cycle Traceable Service System

The service system integrates automated monitoring and manual monitoring. When an issue is detected, the system will send an electronic notification, and involve human support to reach a suitable solution.

Based on usage and deployment data of different users, the service system provides targeted deployment assessment, scientific evaluations and optimization solutions to ensure proper deployment and maximized effectiveness.